The FCC accepts consumer complaints about internet, phone, and TV services. Filing is free and providers must respond within 30 days.
When you file a complaint with the Federal Communications Commission, the FCC forwards it directly to your provider. The provider is required to respond to you within 30 days. While the FCC doesn't resolve individual disputes like a court, the complaint creates an official regulatory record — and most providers resolve the issue quickly to avoid further scrutiny.
Gather your bill and call records
Have your most recent bill ready, plus any screenshots or confirmation numbers from previous calls.
Note the date, time, and rep name
Write down when you called, how long you waited, and the name or ID of the representative if given.
Go to consumercomplaints.fcc.gov
Select your complaint type (internet, phone, or TV). The form takes about 10 minutes.
Describe the issue clearly
State the facts: what you were promised, what you're being charged, and what you asked for. Attach your bill.
Submit — provider must respond in 30 days
Once filed, the FCC forwards your complaint. Providers must respond or face regulatory action.
BillWin generates your negotiation script AND builds your FCC complaint if the call doesn't work.