The CCTS is Canada's independent telecom ombudsman. Filing is free and most complaints are resolved within 20 days.
The Commissioner for Complaints for Telecom-television Services (CCTS) is an independent organization that resolves disputes between Canadian consumers and their telecom providers. It covers phone, internet, cable, and TV services from 400+ participating providers including Bell, Rogers, Vidéotron, Telus, Fido, Koodo, and Freedom.
Gather your bill and call records
Have your most recent bill ready, plus any screenshots or confirmation numbers from previous calls.
Note the date, time, and rep name
Write down when you called, how long you waited, and the name or ID of the representative if given.
Go to ccts-cprst.ca
Visit the CCTS website and click "File a Complaint". The form takes about 10 minutes.
Describe the issue clearly
State the facts: what you were promised, what you're being charged, and what you asked for. Attach your bill.
Submit — provider must respond in 20 days
Once filed, the CCTS notifies your provider. They must respond or face escalation.
BillWin generates your negotiation script AND builds your CCTS complaint if the call doesn't work.